Privacy & Dignity

Privacy and Dignity Policy

My Life Story: Bespoke Support For People With Disability is committed to implementing a system to ensure each participant will receive quality services and supports that respect and protect their dignity and right to privacy.

My Life Story: Bespoke Support For People With Disability ensures:

Consistent processes and practices are in place that respects and protect the personal privacy and dignity of each participant.
Each participant is advised of confidentiality policies using the language, mode of communication and terms that the participant is most likely to understand.
Each participant understands and agrees to what personal information will be collected and the reason, including recorded material in audio and/or visual format

Procedure

At My Life Story: Bespoke Support For People With Disability, we will ensure each participant will receive quality services and supports that respect and protect their dignity and right to privacy by complying with the ‘Privacy Act 1988’ and the ‘NDIS Quality and Safeguarding Framework’ requirements and other legal obligations.

To ensure privacy for the Participant when discussing sensitive or personal matters, My Life Story: Bespoke Support For People With Disability will only collect personal information which is necessary for the provision of services and supports and given voluntarily to the Provider.

‘Privacy & Confidentiality Policy’ and ‘Participant Consent Policy’ have been documented in the ‘Participant Handbook’ and will be communicated with each participant at the initial assessment process.

My Life Story: Bespoke Support For People With Disability will make sure that each participant understands and acknowledges to what type of personal information, including recorded material in audio and/or visual format will be collected and for what reason.

All personal and confidential information will only be collected, used, retained and disclosed by obtaining the Participant’s consent. Please refer to the ‘Privacy & Confidentiality Policy’ in this ‘Participant Handbook’.

My Life Story: Bespoke Support For People With Disability will provide an interpreter if required for communication with the participant and respect to work with participant’s interpreter or representatives. Regular communications with participants have been planned and performed in a way that is identified during the initial assessment process and documented in the ‘Participant Assessment & Support Plan’.

Participant’s dignity and right to privacy is also referred in the ‘Service Agreement’.

A copy of the ‘Service Agreement’ and ‘Participant Handbook’ will be provided to each participant.

Employees and workers are trained and inducted regarding the privacy and dignity policy. They have read, understood and acknowledged this policy as well as the organisational requirements outlined in the ‘Worker Handbook’ through the induction process.

Resource